How online reviews & ratings websites sites are changing the tourism & hospitality sector

Kanchan Agarwal
DOI: http://dx.doi.org/10.19085/journal.sijbpg021201

Abstract

Travel sites have been around since the 1990s, when Expedia, Travelocity and other occasion booking locales were dispatched, permitting explorers to contrast flight and lodging costs and the snap of a mouse. With data no more controlled by travel operators or covered up in business organizes, the travel business was reformed, as more noteworthy straightforwardness cut costs.

Keywords

Tourism, Hospitality, Online reviews, rating websites

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