CUSTOMER PERCEPTIONS AND SATISFACTION LEVELS TOWARD INTERNET BANKING SERVICES OF INDIAN BANKING COMPANIES

Abstract

Now a day, banking industry in India are rapidly increasing their reach and enhancing their services levels through the extensive use of internet banking. The internet banking services have now become quite common in Indian banking customers. This study has undertaken on the user of internet banking services of urban population of Haryana in special reference of customer satisfaction level, problems faced and possible solutions, which will, in a broad sense, be applicable to the whole of India.